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Customer Success that drives B2B SaaS growth

Customer Success that drives B2B SaaS growth

We design and implement CS programs that increase retention, expansion revenue and customer lifetime value

We turn your team and customer base into a predictable growth engine

We turn your team and customer base into a predictable growth engine

Book a free CS strategy consultation

We design and implement CS programs that increase retention, expansion revenue, and customer lifetime value

Book a free CS strategy consultation

Book a free CS strategy consultation

Hi, we're Zuzanna and Aleksandra

Hi, we're Zuzanna and Aleksandra

We help B2B and SaaS companies build Customer Success that truly works

We help B2B and SaaS companies build Customer Success that truly works

For years, we’ve been supporting Customer Success teams in B2B SaaS companies - from startups to scaling organizations.

We combine expertise in strategy, processes, and data to help companies increase revenue from existing customers.

We combine expertise in strategy, processes, and data to help companies increase revenue from existing customers.

We know what it’s like: growth pressure, investor expectations, and not enough hands on deck.

That’s why we help organize Customer Success so it works proactively - even with limited resources.

We know what it’s like: growth pressure, investor expectations, and not enough hands on deck. That’s why we help organize Customer Success so it works proactively - even with limited resources.

How we can help?

How we can help?

Three ways we’ll help you grow Customer Success

Three ways we’ll help you
grow Customer Success

1:1 CS Mentoring

We support Customer Success leaders and teams who want clarity, structure, and measurable progress.

We support Customer Success leaders and teams who want clarity, structure, and measurable progress.

During individual sessions, we’ll help you refine your Customer Success strategy and translate it into concrete actions your team can execute.

During individual sessions, we’ll help you refine your Customer Success strategy and translate it into concrete actions your team can execute.

Together, we will:


  • Define your goals and KPIs

  • Build processes that scale retention and growth

  • Help you create a motivated, high-performing CS team

Together, we will:

  • Define your goals and KPIs

  • Build processes that scale retention and growth

  • Help you create a motivated, high-performing CS team

Training & Workshops

We run practical, hands-on workshops tailored to the real challenges your organization is facing.

We run practical, hands-on workshops tailored to the real challenges your organization is facing.

Together, we will:


  • Design initiatives that reduce churn

  • Help you feel more confident in commercial conversations with customers

  • Show you how to understand customer value and prove ROI

Together, we will:

  • Design initiatives that reduce churn

  • Help you feel more confident in commercial conversations with customers

  • Show you how to understand customer value and prove ROI

CS Strategy

We work with you in a project format to take work off your team’s plate and deliver real progress fast.

We work with you in a project format to take work off your team’s plate and deliver real progress fast.

We’ll get to know your business and:


  • Audit your current processes and build a roadmap for change

  • Implement renewal and expansion processes

  • Map your customer journey and introduce the right playbooks

  • Design a compensation model for your Customer Success team

We’ll get to know your business and:

  • Audit your current processes and build a roadmap for change

  • Implement renewal and expansion processes

  • Map your Customer Journey and introduce the right playbooks

  • Design a compensation model for your Customer Success team

Customer Success in practice

Customer Success
in practice

Scale retention and expansion without adding chaos
Get the tools, frameworks, and operating system that moves MRR and gives you predictability

Scale retention and expansion
without adding chaos.

Get the tools, frameworks
and operating system
that moves MRR
and gives you predictability

What you can build with us:

What you can build with us:

Customer Success as a Growth Engine

Make revenue more predictable - and turn CS into a measurable growth lever.

  • A value-based CS framework that drives renewals and expansions

  • A scalable renewals + forecasting system, so you can plan ahead

  • A Customer Journey aligned to segments - because one process won’t fit every customer

Team That Delivers Results

Build a CS team that executes with clarity, ownership, and measurable impact.

  • Clear KPIs and reporting, so decisions are based on data - not opinions

  • The right structure and incentives, so performance becomes repeatable

  • Alignment across CS, Sales, and Product to drive the same revenue outcomes

Customer Experience That Builds Loyalty

Create customer experience that reduces churn and strengthens long-term retention.

  • Voice of Customer and NPS programs that lead to action - not dashboards

  • Mapped customer touchpoints, so you can fix friction before it becomes churn

  • Support that earns trust and drives loyalty at scale

Why companies choose us

Why companies
choose us

Here’s what you gain

Here’s what you gain

Faster growth with SaaS-specific solutions

Reach your targets sooner with proven practices built on real B2B SaaS experience - not generic consulting

  • Get recommendations that already work in companies with a similar model and challenges

  • Reduce risk by implementing approaches that have been tested before

Confidence from frameworks that actually work

Stop experimenting. Use tools and methodologies that improve retention, NRR, and the effectiveness of your CS team

  • A clear implementation plan from week one - no chaos, no guessing

  • Ready-to-use playbooks you can apply immediately

Support that lightens your team’s workload - and increases performance

Support that lightens your team’s workload and increases performance

Work side by side with experts who help your team focus on what matters and build real Customer Success capability

  • Benefit from the experience of people who’ve been in the exact same situation

  • See faster progress through coaching, hands-on support, and clear priorities

10+

10+

Years of CS experience

Years of CS experience

800+

800+

Hours spent recruiting CS talent

Hours spent recruiting CS talent

4000+

4000+

Hours designing CX & CS strategies

Hours designing CX & CS strategies

Trusted by:

Trusted by:

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Zuzanna and Aleksandra built our Customer Success team and program from scratch, increasing retention and improving customer satisfaction.

As a duo, they work fast, professionally, and end-to-end - an ideal choice for any SaaS company looking to grow in a predictable and sustainable way.

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Adam Mazan

Former COO Growbots

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I had the pleasure of working with Zuzanna Ostojska during Customer Success consultations and workshops.

Zuzanna combines strong strategic expertise with an exceptional ability to tailor her approach to the real needs of the organization. She is highly organized, direct, and a pleasure to work with. I recommend her with full confidence.

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Milada Canowiecka-Krawiec

Head of Customer Care

Open Loyalty

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Working with Zuzanna at UXCam was incredibly rewarding.

With 10+ years in Customer Success, she brings clarity, a strong strategy, and empathy-driven leadership. She builds scalable CS foundations, supports her team, and drives retention with a clear customer focus.

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Jenn Morton

Customer Success Team Leader

UXCam

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Logo

Zuzanna and Aleksandra built our Customer Success team and program from scratch, increasing retention and improving customer satisfaction.

As a duo, they work fast, professionally, and end-to-end - an ideal choice for any SaaS company looking to grow in a predictable and sustainable way.

Image
Image

Adam Mazan

Former COO Growbots

Working with Zuzanna at UXCam was incredibly rewarding.

With 10+ years in Customer Success, she brings clarity, a strong strategy, and empathy-driven leadership. She builds scalable CS foundations, supports her team, and drives retention with a clear customer focus.

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Logo
Image
Image

Jenn Morton

Customer Success Team Leader

UXCam

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Logo

I had the pleasure of working with Zuzanna Ostojska during Customer Success consultations and workshops.

Zuzanna combines strong strategic expertise with an exceptional ability to tailor her approach to the real needs of the organization. She is highly organized, direct, and a pleasure to work with. I recommend her with full confidence.

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Image

Milada Canowiecka-Krawiec

Head of Customer Care

Open Loyalty

Start building Customer Success that delivers real results

Start building Customer Success that delivers real results

You don’t need to become a Customer Success expert - that’s what we’re here for

You don’t need to become a Customer Success expert - that’s what we’re here for

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Zuzanna Ostojska-Dziubak

Customer Success Strategist

Aleksandra Puchta-Górska

Customer Success Strategist

CS4Reve helps B2B SaaS companies build scalable Customer Success programs that increase retention and expansion. We work with founders and CS leaders on strategy, processes, and execution that drive measurable MRR growth